Gary Leff

Want Better Treatment When You Fly? Watch How This Southwest Passenger Did Everything Wrong (And What It Cost Her) – View from the Wing

A parent in this situation should be the most sympathetic passenger imaginable – but not when she drops the f-word a second time, and calls the agent something else too. And that’s before even bringing the employee’s race into it through use of an epithet sometimes used to describe African Americans.

Want Better Treatment When You Fly? Watch How This Southwest Passenger Did Everything Wrong (And What It Cost Her) – View from the Wing Read More »

Flight Attendant Spills Coffee On Passenger’s Laptop, Offers ‘$25 And A Cheese Plate’ And JetBlue Says ‘Not Our Problem’ – View from the Wing

A JetBlue passenger says they had their laptop fried when a flight attendant spilled an iced coffee all over them. The crewmember “apologized, brought me a cheese plate, and gave me a $25 voucher” and they left it at that until they realized the laptop would no longer work.

Flight Attendant Spills Coffee On Passenger’s Laptop, Offers ‘$25 And A Cheese Plate’ And JetBlue Says ‘Not Our Problem’ – View from the Wing Read More »

‘This Is A Race Thing’: Black Woman Forced Off American Airlines After White Man Claimed He Felt Threatened By Her In First Class – View from the Wing

She says she was physically pushed off her flight and that a flight attendant declares “this is a race thing.” Her partner was removed from the flight as well. Here you can see her being removed from the aircraft. She asks for police, because she doesn’t understand what she’s done to get kicked off. You can see a flight attendant waving ‘bye bye’ at her as she leaves the plane and is walked up the jet bridge.

‘This Is A Race Thing’: Black Woman Forced Off American Airlines After White Man Claimed He Felt Threatened By Her In First Class – View from the Wing Read More »

From Gorgeous Lounges To Business Suites: 5 Big Upgrades American Airlines Is Introducing In 2025 – View from the Wing

While I don’t fly American as much as I once did – AAdvantage was once so rewarding that going somewhere meant just looking for flights at AA.com – they’re still a major player at my home airport. And there’s a lot that I am looking forward to with them in 2025. In fact there are five things I’m very excited for from American Airlines in the new year. We should see several big improvements have been years in the making.

From Gorgeous Lounges To Business Suites: 5 Big Upgrades American Airlines Is Introducing In 2025 – View from the Wing Read More »

Think Airlines Are Squeezing You For Profit? The Truth About Seat Size Will Surprise You – View from the Wing

Christopher Elliott has a rather silly piece that argues “Plane seats are too small: Airlines continue to prioritize profit over comfort, safety.” I wonder if he knows that the U.S. airlines with the least space per passenger also generate the least profit? Spirit Airlines is in bankruptcy! Frontier Airlines is struggling. Airline margins overall are small, underperforming most industries even for the most profitable players.

Think Airlines Are Squeezing You For Profit? The Truth About Seat Size Will Surprise You – View from the Wing Read More »

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