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‘Being On Time Is Just Table Stakes’: American Airlines Tells Staff It Has To Improve To Finally Win Customer Loyalty – View from the Wing

In many ways I’m more excited for American Airlines than I have been at any time in the last dozen years. But a lot has to come to fruition to move from quick wins to sustainable improvement that translates into customer preference and economic performance. Still, this represents a huge shift in mindset from where the airline seemed to be a year ago.

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News

‘That’s Not A Baby, It’s A Doll’—United Airlines Passenger Faked Her Way Into Family Boarding – View from the Wing

Airlines offer priority boarding to first class passengers and to their elite frequent flyers. They also usually offer it to uniformed military personnel, and passengers with disabilities and to families with small children. If you want to get on the plane early and don’t want to enlist in the military, I guess just keep having kids? Or pretending to?

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