Earlier this week I called out the Holiday Inn Express & Suites in Elko, Nevada for charging:
- a $12.95 “energy recovery fee” to every guest, not included in the room rate
- a 3% surcharge for paying by credit card
Electricity isn’t included in your room rate, apparently, and you’re penalized for paying with a Chase IHG credit card at this IHG property.
One Mile at a Time then called them out as well. Now they’ve gone into damage control leaving fake reviews of themselves on TripAdvisor.
- It appears they hadn’t had a review in a couple of months before getting called out over their energy fee and 3% credit card fee. Then all of a sudden they have a rash of perfect reviews!
- One of their house reviews even gets defensive over the 3% credit card surcharge because at check-in “it said on the credit card reader that there was a 3% surcharge if I chose to use a credit card.”
At least this hotel doesn’t charge extra to use the bathroom mirror?
(HT: Joe R)