I wrote a complete review of Park Hyatt St. Kitts last year, so I won’t do so again. Those who read the review might be surprised that I returned, but I asked my six year old daughter the places she wanted to go. The first one was St. Kitts because she loved the kids club so much. And the kids club there is great. This hotel is very family-friendly, lots of kids to play with, and the kids club has activities and a playground. When the hotel opened they charged for it, now it’s free for guests. And she wanted to go back.
For the summer she suggested Venice to ride boats in the canals and Egypt to see the pyramids. I told
her that summer might not be the best time for Egypt, but that we could stop into Venice.
The Park Hyatt St. Kitts beach is not good, though the pool is nice and the view of Nevis gorgeous. Rooms are nice, but that service is not good would be a genuine understatement even for the Caribbean and even ignoring expectations for a Park Hyatt.
Rooms could use a bit of maintenance, at least my room could have. It had creaky floors and a broken lamp beside the bed. TVs came on randomly throughout the stay on their own.
I had a deluxe pool suite again, which is magnificent, but the pool is not heated and gets quite cold. With a suite, beautiful view, and your own pool you want to stay around the room a bit and order room service but orders consistently come wrong.
Still, service was better at Fisherman’s Village than when we there last year. Room service was actually better than it was the prior year. And while not a beautiful, pristine beach it was an option, along with the pool, and we had a great time.
The Park Hyatt St. Kitts is an award category 7. Base rooms in season can go for over $1,300 per night, An ocean view suite you can confirm into for $1,700 and rooftop plunge pool suite for $2,242, deluxe which is a bit larger even more. You’d think service and attention to detail would be better at the price point, but everyone was certainly friendly and running a high end hotel in this spot is darned tough.
If I were running the property I’d have more staff doing more service checks and running interference when there are problems, expediting solutions. I’d restructure the beach area a bit if I were permitted to do so, bring in white sand, and replenish it. I’d vary the menu more to make it more attractive for guests to remain on property. I’d do in-room check-in and check-out, and utilize the front desk are differently since it’s not a spot you really return to for any other reason.
I enjoyed my stay, even a bit more this time. This property has so much potential. Though I imagine that while rates are high, there are too many periods of low occupancy and this isn’t helped by how limited air service is to St. Kitts. If the hotel were easier to get to – if I didn’t need to take a pre-6 a.m. flight or overnight on the way, and if return flights didn’t get me home at midnight – I’d visit more often.