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  • Years of IT Failures Led To This: British Airways Built A Chatbot That Doesn’t Know Heathrow [Roundup] – View from the Wing

Years of IT Failures Led To This: British Airways Built A Chatbot That Doesn’t Know Heathrow [Roundup] – View from the Wing

News and notes from around the interweb:

  • The British Airways Customer Service Chatbot is So Bad it doesn’t recognize the airport code LHR.
    @paddylennox1 How can a major airline chatbot be so crap as to not recognise its own example. #comedy #britishairways #LHR #chatbot #holiday #irish #comedian ♬ original sound – PaddyLennoxComic
  • No. Non. Nein. Nyet. Just いいえ!!!

    Finally figured out why Delta’s First class is expensive!
    byu/username_noclue9191 indelta

  • What’s better in Europe versus the U.S., though put another way ‘Europe has some great legacy attributes but is stagnating’
  • Well, this is a hot take on Thailand… John LeFevre is a troll, which can be fun engagement bait. There’s some element of truth in this, but it’s missing a lot (and a bunch of places!)

    Phuket is overrated, sure. There’s lots of traffic in Bangkok, take the BTS or avoid rush hour. Pattaya is not a place you want to leave the resort if you go. But there’s plenty amazing and wonderful about it, too. Great food! Cheap suits! Offering his opinion that there’s bad scuba in Koh Samui is silly since there are other places in Thailand with good scuba he never mentions.

  • Triple GHA Discovery Dollars on Viceroy stays April 8 – November 15, 2025 (register and then book by July 1).

    image

  • Singapore Airlines KrisFlyer 60% off redemption sale rumored to be coming:

    Spontaneous Escapes is KrisFlyer’s monthly award redemption discount, offering 30% off the usual Saver miles rate for a two-week period, for those who can make firm travel plans the following month.

    This upsized Spontaneous Escapes deal will go live for 60 hours only, between 12pm on 15th August 2025 and 11.59pm on 17th August 2025.

    It will cover eligible flights operated by Singapore Airlines between 1st September and 30th September 2025, with Spontaneous Escapes usually including deals in Economy, Premium Economy and Business Class cabins.

    image

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