Yes, It Really Happened: Hertz Charged $10,000 For ‘Unlimited Miles’ And Threatened Arrest – Apologizes After Outcry – View from the Wing

Yes, it was real. On Sunday I wrote about a Hertz customer being charged $10,000 for driving his rental car too much on a month-long, unlimited miles rental. And when he questioned the charge, he was threated with arrest.

Customer: You’re going to charge this to $10,000 to my credit?”Hertz: “Yes.”Customer: “When this literally, that’s not even allowed. I never signed…”Hertz: “You show me where it says I can’t charge it.”Customer: “Right here, it literally says I won’t get charged anything, it says miles allowed, free miles, it literally says to refer to this if there’s anything extra. I’ve never signed anything saying I can only go 100 miles a day, or anything like that, or that I would have to pay more.”Hertz: “But you also never signed anything saying you were going to be allowed to drive 25,000 miles in a month.”Customer: “No, unlimited is 100,000 miles.”Hertz: “No it is not.”

@lifeisfun3000 Unlimited means a reasonable amount? @Hertz #scam #rentalcar #hertz #fyp #viralvideo ♬ original sound – Life

Several of you simply did not believe this was real. But this is the same company that kept charging Tesla renters hundreds of dollars for failing to refill the gas.

Bet the whole thing never happened. Scam. Stunt. Fake.

I’m not sure if this is real or a skit.

Hertz is bad but this is just a goof video by someone with a new TikTok account trying to rack up likes and followers fast with anything that might go viral. Don’t help this joker and just ignore it please.

Sorry, not buying the story.

Hertz, though, disagrees. They’ve apologized.

Customer satisfaction is our top priority at Hertz, and we sincerely regret this customer’s experience at one of our franchise locations.

Per the terms of the contract, the customer will not be billed for mileage. Our franchisee is addressing the employee’s conduct and reinforcing our customer service standards and policies to ensure they are understood and followed consistently across our locations.

To me, this whole thing just seemed on-brand considering the Hertz toll scam, arrests, and Hertz refusing to admit its mistake lest the police stop believing them when they file false police reports.